Return and Refund Policy

You have the right to return ordered product/products withing 30 days of receiving the items. All products must be unused and in their original packages. 

Please contact us if you want to return your order and we will assist you with all the steps needed to make the return as smooth as possible. We will order a shipping label for the parcel and depending on the customer location it can be collected from home address or it has to be delivered to the nearest shipping office.

Be sure to add all the items back to the original shipping box unless there are some items you would like to keep. 


All returned orders will be refunded once we receive the items. Our watchsmiths will also inspect the returned watches before full refund.

Once the refund is made from our webstore it will usually take 1-3 working days to receive the funds to the account where the payment was made.

Return steps

  • Contact us
  • Package the items to the original box they were received
  • We will send you the shipping instructions
  • Bring the shipment to the shipping office or select the pickup time for your return via link provided from us
  • Once the returned items are received we will make the refund
  • Refunded amount will be back in your account in a couple of days

You can find more information from our Terms & conditions